sands

Frequently asked questions
Deposit and withdrawal problem
Game-related issues
Frequently asked questions about technology

Frequently asked questions

How's the LAS VEGAS SANDS?
Hello, please refer to the home page "about us" .
Is it safe to play Games in your company?
Hello. Our system is completely secure. We never leak the personal data of our clients to any commercial organization. In addition, we also require banks and credit card intermediaries who do business with us to keep their customers'information strictly confidential. All deposits will be treated as trade accounts and will not be handed over to other persons.
Is Online gambling legal?？
Hello, some countries or regions, local laws prohibit gambling, in this case, you must comply with the local law, if you have any questions, please seek advice from the local legal department. The company can not and will not accept any liability arising from any breach of local law.
Is there an age limit for betting on Las Vegas Sands?
Hello, yes, the legal age for betting must be over 18.
Do I need to fill in my real name when opening an account?
Hello, for security reasons, the accounting department will be in accordance with the registered name for verification, Bank card account name must be the same with the registered name can be withdrawn, so please fill in the name of your account must be the same as the account name you withdrew.
What if you forget your password?
You can click on the first page to forget the password function, fill in your membership account and withdrawal password, you can get back the password you set. When you can't get your email, you can also contact a 24 hour online customer service provider to help retrieve your account password.

1.About deposits

Is there any charge for the deposit?
Hello, your deposit and withdrawal at Las Vegas Sands is free of charge and no charge will be levied.
What is the minimum deposit?
Hello, single minimum deposit is 10 RMB, single online payment is 1 RMB. The maximum amount of a single deposit is RMB 1,000,000.
I put in the card number, the password, and so on, but it never works. Why?
Hello, may be because you did not apply to open online banking, you can log on to the bank's website, click "online personal self-registration" to operate; you can also go directly to the counter. If in doubt, you may call the national uniform customer service number as specified on your bank card.。
How to open online banking payment?
Hello, open online bank payment method;
COUNTER APPLICATION:
1）Go to any savings office of a designated bank and submit an online banking application;
2）Application will commence in 24 hours.
Will my bank information be disclosed?
Hello, please rest assured that you will never, online payment, security is the bank's primary consideration. The Payment Company and the bank are simply payment partnerships. The bank uses 128-bit SSL encryption technology and strict security management system, to ensure that the customer security is the best protection. All trading activity by clients is done under extremely tight banking conditions.
ICBC online payment, the page can not be displayed normally?
Hello, because the industrial and commercial bank in the input password uses the control way to safeguard the password security, if in the application or the payment process appears the small fork or can not display normally the situation, check Internet options in IE tools, delete Cookies in general, temporarily archive files, select custom levels in security, set signed ActiveX controls and run controls and plug-ins to ActiveX-enabled in ActiveX controls and plug-ins, and make sure it takes effect. Re-order in the bank payment page will prompt you to install the plug-in, please install to pay. 2) if none of the above actions have been resolved, set the security level for the Internet region to the default level, and make sure you do not use the Yahoo! Assistant, Google toolbar control mask tool to prevent the installation of controls. If you have installed similar tools, you are advised to uninstall them.

2. About withdrawals

How long will it take to make the withdrawal?
Hello, we provide a 24-hour 7 x 24-hour withdrawal service, the withdrawal within three to five minutes of fast money. Withdrawal support for a variety of bank cards: Industrial and Commercial Bank of China, Agricultural Bank of China, Construction Bank, Bank of China, Bank of Communications, China Merchants Bank, CITIC Bank, China Everbright Bank, Minsheng Banking Corp, Guangdong Development Bank, Shenzhen Development Bank, Industrial Bank Co. , 7x24 to handle the withdrawal service.
Is there an upper / lower limit for withdrawals?
Hello, the minimum withdrawal is RMB 100 and the maximum withdrawal is RMB 1,000,000. The maximum daily withdrawal amount for online payment is RMB 1,000,000, the maximum daily withdrawal amount for company is RMB 2,000,000, and the maximum daily withdrawal amount for VIP members is RMB 5,000,000.
Is there a handling charge for drawing money?
Hello, 24-hour unlimited withdrawals, free of charge.
What are the points to note for making a withdrawal?
Hello, at the Las Vegas Sands, all withdrawals are subject to:

The name of the bank account holder must be the same as the name registered in the Las Vegas Sands, otherwise the account holder can not apply for withdrawal.
After the deposit must be paid in full, otherwise you can not apply for withdrawal.
The withdrawal limit is RMB 2,000,000 per day.
We make withdrawals 7x24 hours a day.
The following items often cause users to delay the withdrawal of funds, please pay more attention when filling in the information.
The name of the Passbook (or card) is not the same as the name registered when the Passbook (or card) is issued.
Wrong passbook (or card) number.
PASSBOOK card type selection error, for example: 95588 selected as "ICBC passbook" and so on.
The number of the Passbook (or card) does not match the name of the Passbook (or card) .
District fill in the error, note that the city to fill in the city level, can not fill in the county.
PASSBOOK (or card) account opening branch filling error, the standard format for the bank branch branch branch branch branch processing (savings office) .
Under normal circumstances, the company's Financial Department will be strictly in accordance with the provisions of the application for withdrawal in the review of the situation will be on time.

Game related issues

What Games does sands have?
Hello, Las Vegas Sands. We now offer you the full range of sports games, live entertainment, video games, and Lottery Games.
How can I top up my game account?
Hello, the company currently provides two ways to pay, 1. Online savings 2. Company into the money, please click on the online deposit select one of the ways into the money, thank you! (Note: For customers who choose to pay into the company, please contact us before each payment to confirm the remittance account number. If the money is deposited into an expired account number, the company will not be able to collect it. Please pay attention to it. Thank you!)
Why didn't the online payment amount return to my game account immediately after the online payment was successful?
Hello, this is because the online payment system needs to be locked and internal verification procedures, and this is one of our security procedures, so you do not have to worry, money will not be lost. If you have not received your payment more than 30 minutes after online payment, please contact our customer service.　
When I win money in a live action game, how do I withdraw it?
Hello, please click "online withdrawal" to enter your withdrawal password, then fill in the amount you want to withdraw, and then click OK. Thank you!
How do you prove that game results are real time?
Hello, you can through the game video video surveillance, video screen are BBIN live entertainment city broadcast by the screen is synchronized. We ensure that all game results are real time results.
Can I look through your game first?
Hello, we welcome you to browse our game system. Of course, it's free. You only need to register at our website and then you can login to browse our game.
Why does watching six innings make you disconnect?
Hello, for two reasons: (1) for the sake of your account security, if you open the game, and forget to watch the computer, one in this time by other people use cast, your loss is difficult to control. In order to make the Internet fast and smooth, our system automatically saves network resources and takes care of the customers in the game, so we will be disconnected after watching six games. We apologize for any inconvenience this may cause you.
Where can I find the rules of the game?
Before you log in, you can see the rules of the game in each item, clearly inform the game play, rules and the way the lottery. In the game window, there are also "rules" option, so that you can enjoy the fun of the game at the same time, you can pop-up window at any time to remind you of the rules.
Is there a system configuration requirement for the game?
Hello, we design the web will provide a new generation of browser services, provide better features, so that you can enjoy a better bet on the fun. We want you to be able to use Internet Explorer 6.0 or above.
Why would the system write me off?
Hello, this is one of the web page security procedures, when you do not use a certain period of time, then the web page will no longer be active, and can not view the latest page, here you must log in again; If the situation remains the same after you log back in, please contact us immediately.
Why do you need to clear the page cache?
Hello, if you can not view the new page or the latest page, and found that the page is the same or the old page, this means that your memory is full.
Frequent use of IE and Netscape will result in memory storage. To solve this problem, simply follow these steps:
1）Internet EXPLORER 6.0 or above
2）In your desktop browser, right-click with the mouse.
3）Click "Internet properties. ".
4）Then press the delete all offline content button in delete files.
5）Close Your Browser and restart Internet explorer.
6）This clears the memory cache and does not clear the Cookies or important program files.